Indlu House Interior Shipping Policy
At Indlu House Interior, we are committed to ensuring that your order is delivered safely and efficiently. Please review our shipping policy below.
Processing Times
- Orders are processed within 1–3 business days after payment has been confirmed.
- Custom-made, made-to-order, or specially sourced items may require additional processing time. Customers will be notified of any extended lead times.
Delivery Areas
We currently deliver throughout South Africa. Delivery to remote or outlying areas may take longer than standard delivery times.
Delivery Timeframes
Estimated delivery times are as follows:
- Major Cities: 2–5 business days
- Regional Areas: 3–7 business days
- Remote Areas: 5–10 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, or peak shopping periods.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The applicable shipping fee will be displayed at checkout before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a tracking number (where available) via email or WhatsApp, allowing you to monitor the progress of your delivery.
Receiving Your Order
Customers are responsible for ensuring that the delivery address provided is accurate and complete. Please inspect your order upon arrival and report any damages or missing items within 48 hours of delivery.
Damaged or Lost Parcels
If your order arrives damaged or is lost in transit, please contact us as soon as possible. We will work with the courier partner to investigate and resolve the issue promptly.
Delays
While we strive to meet all estimated delivery times, Indlu House Interior cannot be held responsible for delays caused by courier services, natural disasters, strikes, customs procedures, or other unforeseen circumstances.
Contact Us
If you have any questions regarding shipping or delivery, please contact our team:
Indlu House Interior
Email: admin@indluhouse-interiors.co.za
Phone/WhatsApp:065 558 5916
We appreciate your support and look forward to helping you create beautiful spaces.